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Marmot Reviews

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Overall Rating

4.0
7 Reviews
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About Marmot

Marmot.com is the official website of Marmot, a leading outdoor recreation clothing and sporting goods company. Here are some key points about the website:

  1. Product Range: Marmot offers a wide range of outdoor gear and apparel, including tents, fleece, sportswear, rainwear, and sleeping bags, designed for various outdoor activities such as trail hiking, winter sports, and mountaineering.

  2. History: The company was founded in 1974 as "Marmot Mountain Works" by Tom Boyce and two University of California, Santa Cruz students, David Huntley and Eric Reynolds. The brand is known for its innovative use of Gore-Tex fabric and has been a pioneer in outdoor apparel technology.

  3. Community Focus: Marmot emphasizes building a community for outdoor enthusiasts. The website features sections like "Mountain Club" and "Our Story," which highlight the brand's commitment to outdoor adventure and sustainability.

  4. Sales and Promotions: The website often features sales and promotions, such as the "Almost Summer Sale" with 30% off sitewide deals.

  5. Sustainability: Marmot is committed to sustainability, as evident from the introduction of eco-friendly products like the PreCip ECO rain shell and the use of upcycled fibers in their collections.

  6. Customer Support: The website provides various support options, including customer service and account management.

Overall, marmot.com is a comprehensive platform for outdoor enthusiasts to explore and purchase high-quality gear while engaging with the Marmot community.

Marmot Pros & Cons

Pros:

  • Extensive Product Range: Marmot offers a wide variety of outdoor gear and clothing for men, women, and kids, catering to various activities and weather conditions.
  • Quality Products: Known for their high-quality, durable products that can withstand extreme weather conditions.
  • Ease of Ordering: The ordering process is straightforward, with options to shop by activity or technology.
  • Secure Payment Methods: Marmot accepts various secure payment methods, including Visa, Mastercard, American Express, and PayPal.
  • Limited Lifetime Warranty: Marmot offers a limited lifetime warranty on all products, covering manufacturing defects.
  • Sustainability: Marmot prioritizes sustainability by using recyclable and reusable product packaging.
  • Customer-Friendly Return Policy: Marmot has a customer-friendly return policy, allowing returns within 60 days with free shipping.
  • Rewards Program: Marmot offers a rewards program where customers can earn points for purchases, reviews, and referrals, redeemable for discounts and free shipping.

Cons:

  • High Price Tags: Some products are priced on the high side, which may be a deterrent for budget-conscious consumers.
  • Subpar Customer Service: There have been complaints about poor customer service, including long response times and unhelpful support.
  • Quality Issues: Some customers have reported issues with the durability of Marmot products, requiring frequent repairs.
  • Limited Shipping Options: Marmot only ships within the United States, which may limit international customers.
  • Final Sale Items Non-Returnable: Final sale items are non-returnable, which may be inconvenient for customers who need to exchange items.

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Marmot Customer Reviews (7)

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Mary Cormier
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Feb 24, 2023
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Coralie Fréchette
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Feb 22, 2023
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Sebastian Gruenewald
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Feb 20, 2023
Alex Butler
Alex Butler
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Feb 19, 2023
Elizabeth Berry
Elizabeth Berry
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Feb 18, 2023
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Feb 18, 2023

Marmot Customer’s Q&A

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Marmot Features and Benefits

Key Features and Benefits of Marmot.com:

  1. Sustainable Products:

    • Featherless Hoody: Lightweight and warm, made with hydrophobic yarns that repel moisture and retain loft even when wet, using 3Mâ„¢ Thinsulateâ„¢ Featherless Insulation.
    • Eco-Friendly Initiatives: Marmot uses recycled materials, organic cotton, and PFC-free fabrics in their products, adhering to their Vendor Compliance Policy for social sustainability.
  2. Innovative Insulation:

    • 3Mâ„¢ Thinsulateâ„¢: Developed over two years to create a synthetic loose-fill insulation that mimics the warmth of down without the environmental impact.
    • WarmCubeâ„¢: The warmest insulation technology ever made, used in products like the West Rib Parka, which earned the ISPO Gold Award.
  3. Performance Fabrics:

    • COOLMAX® EcoMade Technology: Quick-drying, UPF 50-rated fabric providing protection from moisture and the sun, used in the Hobson Midweight Flannel Shirt.
    • MemBrain Waterproof Technology: Used in the PreCip Jacket, which has won numerous awards for its waterproof performance.
  4. Affiliate Program:

    • Commission Structure: Earn 8% on valid sales through the Marmot Affiliate Program, which handles all organizational details including transaction processing and customer service.
  5. Membership Benefits:

    • Rewards Program: Members can view their rewards history, receive birthday discounts, and enjoy exclusive offers through email notifications.
  6. Quality and Durability:

    • Lightweight and Easy Compressibility: Products like the Tungsten 2-Person Tent are designed for backpackers who prioritize comfort without sacrificing weight.
    • Bluesign®-Approved Shirts: The Hobson Midweight Flannel Shirt is made from recycled Marmot UpCycle® products and features Bluesign®-approved fabric for exceptional quality and durability.
  7. Women-Specific Gear:

    • Women’s Coastal Short-Sleeve T-Shirt: Comfy, breathable, and quick-drying, made with recycled polyester and organic cotton for minimal heat loss.
    • Women’s Gear Pioneering: Marmot has been a leader in supporting female athletes and organizations worldwide, pioneering women-specific styles in the industry.

Marmot Pricing

Marmot.com offers a variety of products with different pricing points. Here are some specific examples:

  • Men's GORE-TEX Minimalist Pant: $185.00
  • Women's Refuge Pro Jacket: $425.00
  • Women's Galen Quarter Snap Pullover: $90.00
  • Men's Fairfax Midweight Flannel: $39.19 - $80.00 (with an extra 30% off sale items)

For detailed pricing information, including sales and promotions, you can visit the Marmot website and explore their current offers.

What payment methods does Marmot accept?

Marmot accepts various payment methods to provide flexibility for customers. One of the notable services is Afterpay, which allows shoppers to make purchases and pay for them in four installments every two weeks without any interest. This service requires a U.S. credit or debit card, and the customer must be over 18 years of age and a U.S. resident. The first payment is made at the time of purchase, with the remaining payments scheduled every two weeks. This option is particularly beneficial for those who prefer to spread out the cost of their purchases. It is important to note that Afterpay is only applicable to purchases made on Marmot.com, and certain conditions and eligibility criteria apply.

Marmot FAQs

FAQ

Marmot Alternatives

Here are the top 10 alternatives to Marmot.com:

  1. Rab: Known for high-quality mountain products, including jackets, backpacks, sleeping bags, and accessories.
  2. The North Face: Offers a broad range of products for various outdoor activities, including winter down parkas, school or hiking backpacks, sleeping bags, camping tents, and hiking shoes.
  3. Berghaus: A popular brand offering a wide range of outdoor gear.
  4. Mammut: Offers a variety of outdoor gear, known for their quality and durability.
  5. Columbia: Known for their outdoor clothing, footwear, sportswear, and accessories.
  6. Millet: Offers a wide range of outdoor gear, including clothing and equipment for mountaineering, camping, and hiking.
  7. Arc’teryx: Known for their high-performance outdoor equipment including clothing, climbing gear, and backpacks.
  8. Patagonia: Offers a variety of outdoor clothing and gear for silent sports: climbing, surfing, skiing and snowboarding, fly fishing, and trail running.
  9. Mountain Hardwear: Offers high-quality outdoor clothing, backpacks, sleeping bags, tents, and gloves.
  10. LL Bean: Known for outdoor clothing and recreation equipment.

These brands offer a wide range of products for various outdoor activities and are known for their quality and durability. They are all excellent alternatives to Marmot.com.

FAQ

About Marmot.com Popular Products and Services?

Marmot.com is celebrated for its best-selling outdoor gear and equipment, particularly known for its backpacking tents and sleeping bags. The Tungsten series tents are popular for their roominess and ultralight design, making them ideal for backpacking. They come in various sizes, accommodating from one to four people, ensuring a comfortable outdoor experience without adding extra weight to the pack. The sleeping bags are favored for their impressive insulation, suitable for three-season backpacking and mountaineering treks. After an adventurous day, the cold weather sleeping bags with down insulation are perfect for staying warm and dry. Marmot's gear is designed for performance and style, catering to all seasons and making it a go-to choice for outdoor enthusiasts.

FAQ

Marmot.com Return Policy?

Marmot.com has a customer-friendly return policy. Purchases made on Marmot.com or from a Marmot Flagship store can be returned with an original receipt within 60 days of purchase. Products returned within this timeframe will be refunded in the original form of payment, minus any overnight and two-day shipping charges, which are not refundable. Returns are free through Marmot.com's return portal, where customers can find all necessary shipping labels. It's important to note that exchanges are not processed; instead, customers are advised to initiate a return for a refund on the original purchase and then place a new order for the desired item. Final Sale items are non-returnable. As for the shipping policy, while specific details are not provided, it is standard for the company to offer various shipping options, including standard and expedited services, to accommodate the needs of their customers.

FAQ

What are some popular Marmot products?

Among the popular products offered by Marmot, the PreCip Eco Jacket stands out for its lightweight and eco-friendly design, making it a top choice for rain protection. The Refuge Jacket is another favorite, known for its uninsulated ski shell that provides versatility on the slopes. For those seeking warmth, the Warmcube Active Novus Jacket offers a synthetic down mid-layer that's ideal for active pursuits. The Lightray Jacket is praised as an insulated ski jacket, providing warmth and protection in cold conditions. Lastly, the Mitre Peak Jacket is an active cut Gore-Tex jacket that's perfect for various outdoor activities, and the Hype Down Hoody is a versatile puffer jacket that combines style with functionality. These products are highly regarded for their quality, durability, and performance in outdoor settings.

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